When dealing with the issue of ordering live freshwater aquarium fish and not receiving the correct type or size, consider the following steps to mitigate the problem:
Choose a Reliable Supplier:
When ordering live fish, select a reputable supplier or company. Look for businesses that offer guarantees or warranties on their aquatic life. For instance, LiveAquaria provides an “Arrive Alive, Stay Alive®” guarantee. If you experience any loss within the guarantee timeframe, you can submit a claim to receive a replacement or refund. Ensure that the supplier has a good track record and positive reviews from other aquarists.
Inspect Upon Arrival:
As soon as your fish shipment arrives, carefully inspect the fish. Check if they match the type and size you ordered. Look for any signs of stress, illness, or damage. If there are discrepancies, document them immediately. Take clear photos if necessary. Promptly report any issues to the supplier within the same day of delivery to qualify for the Live Arrival Guarantee.
Remember, purchasing from reputable suppliers and adhering to proper procedures will increase the chances of receiving healthy and accurately sized fish for your freshwater aquarium